Thursday, December 9, 2010

ITIL V3 core volumes and their processes

As part of my exam preparation for ITIL V3 foundation, here is a very simple flowchart that shows all 5 ITIL Core volumes and their processes. Inputs/outputs are also displayed.

This exam will close the 2010 certification season :-), see you next year... MCPD web 3.5 is in the pipe, will see for others...